Help Centre
Frequently Asked Questions
Everything you need to know before placing your order.
How do I place an order?+
Add products to your cart and proceed to checkout. Your order is sent directly to us via WhatsApp where we'll confirm payment and delivery.
What payment options are available?+
We accept EFT, cash on collection, and direct payment arranged via WhatsApp after order confirmation.
Do you ship across South Africa?+
Yes — we ship nationwide via courier. Local collection is also available in Johannesburg.
How long does delivery take?+
2–4 working days for major centres. Rural deliveries may take slightly longer.
Are your products natural?+
Yes. All products are made with 100% natural ingredients, paraben-free, sulfate-free, silicone-free, and cruelty-free.
Can I return products?+
Due to the personal nature of hair care products, we only accept returns on unopened items within 7 days.
How do I use the bundle deals?+
Add any 3 products to your cart for R299, or all 5 for R499 — bundle pricing is automatically calculated.
Can I get a custom hair care plan?+
Yes! WhatsApp us with your hair concerns and we'll recommend the perfect routine for you.